FAQ

DELIVERY

WHAT IS THE DELIVERY TIME FOR MY ORDER?

You will receive your product order within 3 business days after the order is submitted.

HOW ARE ORDERS PACKAGED?

The hydrangeas are carefully packed in a nice box. We are not responsible for transport and damage to the package that occurs during shipping.

CAN I COLLECT THE ORDER IN PERSON?

Sorry, but orders can’t be picked up personally. Send us an email to determine your nearest retail sale location.

HOW CAN I TRACK MY PACKAGE?

Once the order is placed, you will receive an email from us with a track and trace code. Input this code on the shipper’s website to track the status of your order.

PAYMENT AND ORDERING

WHAT PAYMENT METHODS CAN I USE?

You can pay easily and safely using iDEAL, PayPal or Creditcard.

I HAVE PUT PRODUCTS IN MY SHOPPING CART, HOW DO I CHECK OUT?

Click on the shopping cart in the purple menu bar at the top of the page. Then click the “Continue to checkout” button at the bottom of the page.

WHAT ARE THE SHIPPING FEES FOR MY ORDER?

The price includes shipping fees. You don’t pay any additional delivery charges on your order.

MY DISCOUNT CODE ISN’T WORKING, WHAT CAN I DO?

Check if the discount code is valid. If it is, then contact us at: info@forever-ever.eu.

CAN I CHANGE OR CANCEL MY ORDER AFTER I’VE SUBMITTED IT?

Changing or cancelling your order is possible by emailing us promptly at info@forever-ever.eu.

CAN I RETURN MY ORDER?

That is possible. Contact us at +31 (0)13 51 111 51 or send an email to info@forever-ever.eu. You are responsible for return shipping costs.

PLANT CARE

HOW CAN I BEST CARE FOR MY HYDRANGEA?

Caring for a Forever&Ever hydrangea is very simple. For all care recommendations see our plant care page.

Other

DO THE LISTED PRICES INCLUDE OR EXCLUDE VAT?

All prices listed on the website include VAT.

I HAVE A COMPLAINT, WHAT CAN I DO?

We take complaints very seriously and try to resolve them as quickly as possible. If you have a complaint please send an email to info@forever-ever.eu.

WHERE CAN I FIND THE GENERAL CONDITIONS?

Our general conditions apply to all Forever&Ever® BV purchases. These general conditions are available by request.

WHERE CAN I FIND MORE INFORMATION?

For additional information or questions/complaints about your order email: info@forever-ever.eu. We are available from Monday through Friday from 08.30-17.00.

HOW DOES FOREVER&EVER® USE MY INFORMATION?

Forever&Ever® BV respects the privacy of all users. Personal information is used exclusively to process your order as quickly and effectively as possible, it is never shared with third parties under any circumstances.

SHARE YOUR FEEDBACK

We like to hear how we can improve our service. Don’t hesitate to contact us at info@forever-ever.eu.